How to deal with cases considered 'impossible' or those clients who have defeated clinicians and have become the "veterans" of the system? The book describes the therapy process with a number of these kind of clients. By using a flexible approach that emphasizes relationship, hope, and a plan for the future, the authors turn these cases around, while setting the clients on a path of independence and health.

“This is a truly significant work,” says author and Professor Kenneth Gergen, Ph.D.